FAQs

Product Information

What’s included in the package?

Each order includes: LED neon sign, 6.5 ft clear power cable, certified power adapter, plug, controller, remote control, mounting accessories, and an installation guide.

What backing options are available?

We offer three types of backing: cut-to-shape, cut-to-letter, and rectangular. Choose the style that best fits your design and font.

How do I determine the right size for my neon sign?

Consider the design layout, letter height, wall space, and use scenario. You can also contact us for personalized size recommendations.

Are the neon signs safe and reliable?

Our signs are very safe with low energy consumption and minimal heat generation. They can run continuously for up to 50,000 hours without overheating.

What is the average lifespan of the neon signs?

Our signs last up to 50,000 hours. If used 8 hours a day, they can last around 17 years.

Installation & Usage

How do I install the neon sign?

Our signs are easy to install. You can use chains, steel wires, expansion screws, or 3M Command strips to mount them. Refer to the installation guide for details.

What should I do if the sign doesn't light up?

First, check the connections and see if the power indicator is green. If everything is connected properly and it still doesn’t light up, contact our support team for assistance.

How do I clean the neon sign?

Use a cotton cloth, microfiber cloth, or damp cloth to wipe off dust. Avoid using a wet cloth to prevent short circuits. Always wring out excess water before cleaning.

Can the neon signs be used outdoors?

Only if the sign is made with waterproof materials. Our indoor signs are not waterproof. We offer waterproof neon signs with waterproof power supplies upon request.

Payment Methods

How do I pay for my order?

You can choose any available payment method at checkout. Our website uses strict security measures to protect your payment information.

What payment methods do you accept?

We accept PayPal and major credit cards including Visa, Mastercard, Maestro, American Express, JCB, Discover, and Diners Club.

What are your billing and payment terms?

Payment can be made via PayPal or credit card. Our website is secure and protects your information. All orders come with official invoices. You’ll receive a confirmation email after placing your order.

Orders & Shipping

Where are the neon signs shipped from?

All products are manufactured in China and shipped from there.

How long does it take to process the order?

Orders are usually produced within 1–3 days. During busy seasons, it may take 3–5 days. For urgent orders, contact our customer service.

When will I receive my neon sign?

Once shipped, orders typically arrive within 5–8 days. For European countries, delivery can take as little as 4 days.

How can I track my order?

After your order enters production, we’ll notify you via email. Once shipped, you’ll receive a tracking number to follow your delivery status.

After-Sales & Warranty

What if the product arrives damaged?

Please check the packaging upon arrival. If it’s damaged, take photos and contact us. If the packaging is fine but the sign doesn’t work, contact us and we’ll find the best solution (replacement or refund).

What is the warranty period?

We offer a 3-year warranty on all neon signs. Depending on the issue, we’ll provide free repairs or replacements.

What does the warranty cover?

The warranty covers all product issues not caused by human error.

What if something is missing from my package?

Please record a video when opening the package and contact us if anything is missing. We’ll send a replacement as soon as possible.

What if I’m not satisfied with the design of my neon sign?

If you’re not happy with the design, reach out to us and we’ll do our best to resolve the issue.